Privacy Policy
Last updated: April 20, 2026
This Privacy Policy explains how City Creek Commercial Glass ("we," "us," or "our") collects, uses, discloses, and safeguards personal information in connection with our website, estimate requests, project communications, and other services related to commercial glass and glazing projects (collectively, the "Services").
By using our Services, you agree to the practices described below. If you do not agree, please do not use our website or submit your information through our forms or contact methods.
1) Who we are & how to contact us
Controller/Operator: City Creek Commercial Glass
Address: 290 Laurel Lane, Chubbuck, Idaho 83202
Email: btobias.ccglass@gmail.com
Phone: 208-241-4549 or 208-242-3414
If you have questions about this Privacy Policy or how your information is handled, please contact us using the information above.
2) Information we collect
A. Information you provide directly
When you contact us through our website, by email, or by phone, we may collect information such as:
Your name
Your email address
Your phone number
Your company name
Project address
Plans, drawings, files, and specifications
Project details, scope, and timeline
Any other information you choose to send to us
Because many commercial glass and glazing projects require plans and project details for pricing, you may choose to send us documents and job information so we can review your project and prepare an estimate. Email is one of our preferred first steps for leads for this reason.
B. Information we collect automatically
When you visit our website, we may automatically collect limited technical information such as:
IP address
Browser type
Device type
Pages viewed
Time spent on the website
Links clicked
Referral sources
General date and time of access
This information helps us understand how visitors use our website and improve site performance.
C. Information from third parties
We may receive information from third parties such as:
Website analytics providers
Form or spam protection tools
Referral sources or project partners
Vendors or service providers connected to a project inquiry
If a project involves specialty coordination, such as automatic doors and operators through a trusted partner, limited information may be shared as needed to help evaluate or coordinate that service.
3) How we use your information
We use personal information to:
Respond to estimate requests and project inquiries
Review plans, drawings, and project details
Prepare bids, budgets, and pricing information
Communicate with you about your project
Schedule site visits or follow-up conversations
Coordinate work with team members, vendors, or partners when needed
Improve our website and user experience
Maintain business and project records
Comply with legal, tax, insurance, licensing, and regulatory obligations
Our business is built around project communication and follow-through, so the information you provide helps us answer questions clearly, price work accurately, and keep projects moving.
4) Cookies & tracking technologies
Our website may use cookies, pixels, and similar technologies to:
Help the website function properly
Save preferences where applicable
Measure traffic and usage patterns
Improve performance and user experience
Support analytics or marketing efforts
Most web browsers allow you to block or delete cookies through your browser settings. If you disable cookies, some features of the website may not function as intended.
5) How we share information
We do not sell your personal information.
We may share your information in the following situations:
With service providers who help us operate our website, email, analytics, forms, or business systems
With project-related partners, vendors, subcontractors, or suppliers when needed to evaluate, quote, coordinate, or perform services
In connection with a merger, acquisition, financing, or sale of business assets, if permitted by law
To comply with legal obligations, enforce our rights, or protect safety, property, or our business
We only share information as reasonably necessary for business operations or project-related services.
6) Marketing communications
We may send you emails or other communications related to:
Your project inquiry
Estimate follow-up
Service information
Business updates
If we send marketing emails in the future, you will be able to opt out using the unsubscribe method included in the message. Standard message or data rates may apply for text communications if those are used.
7) Plans, photos, testimonials, and project-related content
In the course of our work, we may receive project plans, drawings, specifications, progress details, and other job-related content.
We may also use project photos, completed work images, reviews, or testimonials for website, portfolio, or marketing purposes when appropriate. We aim to avoid sharing private or sensitive identifying details unless permission has been given or the information is already public in a business context.
If you provide a review, testimonial, or project images to us, you are giving us permission to use that content unless you later ask us to remove it where reasonably possible.
8) Data retention
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including:
Responding to inquiries and estimate requests
Maintaining project and warranty records
Meeting legal, tax, insurance, or regulatory obligations
Keeping records related to contracts, bids, and communications
Retention periods may vary depending on the type of information and the needs of the project or legal requirements.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information.
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
10) Your privacy choices & rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to the information we hold about you
Request correction of inaccurate information
Request deletion of certain information, subject to legal exceptions
Opt out of certain marketing communications
Ask questions about how your information is used
To make a request, please contact us using the contact information listed in this Privacy Policy. We may need to verify your identity before responding.
11) Children's privacy
Our website and Services are not directed to children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us so we can review and delete it if appropriate.
12) Third-party links & integrations
Our website may include links to third-party websites or tools, such as maps, forms, social media pages, payment tools, or scheduling services.
We are not responsible for the privacy practices of those third parties. Their handling of your information is governed by their own privacy policies.
13) Changes to this Policy
We may update this Privacy Policy from time to time.
When we do, we will update the "Last updated" date at the top of this page. Any changes will become effective when posted on this website unless otherwise required by law.
14) How to reach us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
City Creek Commercial Glass
290 Laurel Lane
Chubbuck, Idaho 83202
Email: btobias.ccglass@gmail.com
Phone: 208-241-4549 or 208-242-3414